It’s not easy to manage all of your organization’s resources. From front-line business operations to behind-the-scenes security protocols, there’s a lot going on — as a business owner, you know.
For companies with their own internal IT departments, managing the technological side of a business can become overbearing, whether due to a lack of time, resources, processes, or staffing. This is where a managed service provider (MSP) is highly beneficial.
What is co-managed IT, and how can it help? Take a look at what our experts have to say.
The definition of co-managed IT:
Co-managed IT services are a model that allows organizations to blend their internal IT staff with the expertise, support, and knowledge of an MSP. Businesses can customize their IT services while keeping their current IT team, who knows about a company and its daily operations.
The aim of co-managed IT, put simply, is to assist your current staff with complex and ongoing existing issues while proactively addressing IT needs for the entire company. In turn, this results in more efficiently serviced customers, less downtime for employees, and an overall better-maintained IT infrastructure for your organization.
When to go with co-managed IT?
If you own a small business, you may have a small IT staff as well. Changes in demand for their services can result in overworked staff and cause disruption or delay in typical operations.
New projects, staff on vacation or leave, or even spikes in employee help requests can bog down your current IT team. Finding and hiring staff is an option, yet it is costly and a time-consuming process. Co-managed IT comes into play here as it allows an MSP to supplement their IT team and fill in the gaps where more help or resources are required.
What does co-managed IT provide?
Co-managed IT provides countless services to a company’s IT staff, including consulting services, process implementation, state-of-the-art monitoring, ticket platforms, and management, all the way to support overflow assistance and end-user support help.
Co-managed IT is a partnership between an organization’s internal IT staff and an MSP. The two work hand in hand to attain the outcomes defined by the business as seen fit for company growth and success.
Co-managed IT makes everything easier.
Co-managed IT involves the direct collaboration of your current IT staff and an MSP, therefore, this partnership will look different for every business. At radius180, we’re here for you and will align our services with your organization’s goals.
Contact us to learn how your business can reap the benefits of co-managed IT services, and we’ll begin — together.
