Co-Managed IT Services

Empower your IT team, gain 24/7 support, advanced tools, and strategic expertise.

Reduce internal IT overload with 24/7 monitoring and a proven escalation process, backed by certified engineers.

Gain access to enterprise-grade cybersecurity and data protection validated by daily backup verification.

Keep projects on schedule by supplementing your team with project management and technical expertise.

Ensure predictable IT performance with live ticket tracking and quarterly business reviews.

Retain full control, co-managed IT aligns with your team’s goals, priorities, and existing workflows.

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See How Clients Benefit from Co-Managed IT

Hear from businesses who have strengthened their teams with radius180's partnership.

Detailed Features of Co-Managed IT Services

Collaborative support and strategic alignment
Continuous System Monitoring
24/7 Monitoring and Rapid Response

radius180’s 24/7 monitoring leverages enterprise-class remote management tools to detect and respond to issues before they affect your users. Your team receives real-time alerts, performance summaries, and actionable reports. This allows you to focus on strategic initiatives while knowing your infrastructure is protected around the clock. The result: fewer unexpected outages and more predictable IT operations.

Escalation & Helpdesk Support
On-Demand Escalation and Helpdesk

Your staff gains immediate access to a certified helpdesk and experienced project engineers for escalations, troubleshooting, and urgent support. All tickets, progress updates, and resolutions are fully visible to your internal IT, so you maintain oversight and direction. This ensures issues are resolved quickly without adding to your team’s workload.

Automated Maintenance
Proactive Maintenance and Backups

radius180 handles all patching, backup verification, and disaster recovery readiness for your environment. Automated checks and daily reporting keep your systems secure and compliant. Your internal team receives notifications and can track every maintenance action, ensuring nothing falls through the cracks, even during peak periods.

Cybersecurity Management
Advanced Security and Compliance

With co-managed IT, your team benefits from advanced cybersecurity tools, such as endpoint detection, managed firewalls, and vulnerability management. radius180 also offers user training, phishing simulations, and compliance support (CMMC, NIST, CIS) to help your business meet industry standards and pass audits with confidence.

Quarterly Business Reviews
Strategic Reviews and Planning

radius180 provides regular Quarterly Business Reviews and joint planning sessions. You’ll review system performance, upcoming projects, and budget forecasts together, helping you align IT spend with business goals and make informed decisions. This partnership ensures IT stays a strategic asset, not just a support function.

Collaborative Dashboards
Transparent Ticketing and Reporting

All co-managed clients receive access to shared dashboards, documentation, and ticketing. Your internal team can monitor every change, request, and incident in real time, ensuring full transparency and accountability. This approach removes silos and builds a true partnership between your staff and radius180’s team.

Our Partners

Key Metrics That Show the Impact of Co-Managed IT Services

24/7
Systems monitored 24/7
South Jersey & Philadelphia
Clients supported locally
25
Minimum company size supported
Empowered IT collaboration showcasing Co-Managed IT Services for enhanced team efficiency and control.

Strengthen Your IT Team Without Sacrificing Control

Flexible Support and Advanced Tools, On Your Terms

Flexible support and advanced tools tailored for your needs with Co-Managed IT Services.
Local experts collaborating for success in Co-Managed IT Services, showcasing transparency and measurable results.

Transparent Partnership, Measurable Results, and Local Expertise

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Boost productivity and reduce IT headaches with a proven co-managed partnership.

Frequently Asked Questions about Co-Managed IT Services