Proactive IT Services Save Small and Mid-Sized Businesses Thousands Annually
By Dave Roberts on Tuesday, September 3rd, 2013
If you are one of the millions of small businesses that depend upon your technology to keep your business running, proactive Managed Services will save you money, improve your efficiencies and reduce your downtime.
With the advent of new monitoring tools and the ability to remotely deliver help desk services to small businesses all over the world, Managed IT Service Providers have developed proactive maintenance plans for their clients that maximize their uptime and reduce IT costs over time. By implementing newly available automated processes, systems can be patched and updated overnight without the need for onsite visits, or disrupting an organization’s work day.
In addition, remote help desk tools and technology allow for immediate reactions and the ability to assist users when they experience day-to-day problems, without forcing them to wait for an on-site service call.
Forward-thinking Managed IT Service Providers are also implementing proactive remote Network Monitoring tools and services [link to managed IT] , which evaluate the performance of systems 24 hours a day, 7 days a week, and alert them of potential issues before they become work-stopping problems for their clients.
Implementing and receiving the benefit of these solutions is painless for the small business owner, as Managed IT Service Providers can begin delivering these cost-saving and efficiency-improving services soon after deploying specialized software agents on all managed equipment. These agents report device health; service pack and operating system, anti-virus and anti-spyware update information allowing real-time analysis and proactive management to occur.
Specialized software applications also track all problems reported by the monitoring systems and end-users, and are used to document all steps initiated for resolution. These applications provide a ready knowledge-base of information which grows over time, allowing swift resolution for issues that have been previously documented.
Benefits from Managed IT Services enjoyed by small business owners are many, and include increased operational efficiency, the ability to reduce and control their operating costs and gain access to Enterprise-level support. In addition, these Small Business Owners are now able to focus on running their businesses, and not their networks, and receive the peace of mind that comes with the knowledge their networks are being monitored 24 hours a day, 7 days a week.