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Category: Computer Technology , Outsourcing

Contracting with a Managed Service Provider

When the time is right for your business to bring on a managed service provider there are several things to consider before signing a contract. Teaming up with a managed service provider has several benefits if you choose the right partner, but a managed service provider that doesn’t understand your needs or one that is unable to provide the level of service required can be an expensive mistake.

Does the contract support the goals of both parties?
When you select a managed service provider you want to find one that will work with you to help your company achieve its goals. A managed service provider that is interested in selling services or products that don’t match the needs of your company, just for the sake of making money is one that should be avoided. Your contractor will be maintaining vital company systems, so you want someone who is willing and able to create a package and price that reflects your needs and not their bottom line.

Will it be cost effective?
When you enter an agreement with a managed service provider, you are agreeing to pay a predetermined amount of money for their support and services. This can be very cost effective versus paying an hourly rate for IT support. In most cases hiring a managed service provider is the best way to go if you have sufficient need for the services provided. You can feel confident all vital areas are being covered regardless of the number of hours needed to do so.

Compare several companies before making your final decision.
It is easy to get lost in the mumble jumble of the IT world when you don’t understand the language being spoken. Don’t let a language barrier lead to a poor business decision. You are hiring a managed service provider to cover technological areas outside of your expertise, but you don’t want to be completely unaware of what is going on within your company. Research several companies to find the right partner to help grow your business. Carefully review the services included in the contract as well as customer service, availability and the capacity to handle changes within the industry. If you don’t understand something, ask questions or you might find yourself paying for services you don’t really need.

Signing a contract with a managed service provider ties you to that provider for the length of the contract. Once you have taken this step it is important to remain in the loop regarding services provided. Review progress on a regular basis to ensure the needs of your business are being met. If you have done your homework and signed on with the right managed service provider, you will have one less thing to worry about when it comes to managing your business.

*Based on content by Managed Services Provider University